Returns & Exchanges
At Quintana Roo Tri, we stand behind our high-performance gear and want to ensure you are completely satisfied with your purchase. If your equipment doesn't meet your expectations, you can return or exchange unused items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Gear
Place the items in their original packaging with all tags attached, ensuring the product is securely packed to prevent damage during transit.
Attach Shipping Label
Print the prepaid shipping label provided through our portal and securely affix it to the outside of your package.
Receive Refund or Exchange
Once our warehouse inspects and approves the returned items, we will process your refund to the original payment method or ship out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing